Retention Supervisor at ANZ Panin Bank

Post Date: 02 Jun 09
ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over more than 39 years since ANZ opened its first office in Asia. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.

Retention Supervisor
(Jakarta Raya - Jakarta)

Responsibilities:

We seek a customer focused individual with an in-depth understanding of card business and retention for the role of Telesales and Retention Supervisor. In this role, you will be responsible for the overall effectiveness and efficiency of the retention team with a view to minimize card attrition rate. As part of your portfolio, you will initiate and liaise with other related departments (internal service department, operation, marketing portfolio, etc) to ensure better retention results and processes. Consistency and continuous improvement being important factors for this business, you will do well to initiate and create applications that assist in efficient and effective monitoring of results and system performance, in line with ANZ policies and procedures.

Requirements:
Ideally, you hold a Bachelors Degree along with a minimum of 2 year experience in the credit card industry, handling a team of professionals in departments related to retention. You are expected to have a sound understanding of the card business with good interpersonal and leadership skills. This combined with MS Office proficiency and English (written and verbal) communication skills make you the apt candidate for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply through www.anz.com/indonesia, quoting ref.no JAK 100308.